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Lean for Service – Achieving more with less
(3 days)

• Understand the basics of lean philosophy, methodology, and tools.   • Understand how to develop an improvement culture, not just improvement events or programs.   • Build a high-level plan to apply the tools to your processes.   • Understand the roles and responsibilities of the Lean implementation team.

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Lean for Leaders
(0.5 – 1 day)

• Clear overview of Lean and Six Sigma methodology.   • Identifying sponsorship of Lean Six Sigma programmes & projects.   • Recognizing & rewarding the team.   • Able to evaluate improvement performance.   • Grasp principles of team leadership and facilitation.   • Identify common problems and how

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Make No Mistake – Poka Yoke
(1 day)

• Able to define and understand the concept of of Poka Yoke also known as Error Proofing.   • Understanding the Historical Origins of the Poka Yoke System.   • Understand the aim of poka-yoke as to design the process so that mistakes can be detected and corrected immediately,    eliminating

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Lean Revolution Awareness
(1 day)

• Understand the five basic proportions of organization change.   • Gain visions into key elements of a lean organization and the Lean Revolution Model and implementation.   • Practice crucial queries to begin creating a framework to guide your organization’s transformation.  

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Time Management
(1 day )

• Able to set S.M.A.R.T. goals.   • Prioritize effectively.   • Plan strategically.   • Gain lasting skills to tackle procrastination.   • Handle high pressure, crisis situations with ease.   • Learn to organize the workspace for efficiency and productivity.   • Master when & how to delegate

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Change Management – Grasp the new way of thinking (1 day)

• Learn about effective change management strategies.   • Understand and recognize individual motivators for change and how to use them.   • Recognize that everybody’s personal change journey will be different.   • Develop a change management & communications plan.   • Gain skills required to lead a change

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Introduction to continuous improvement methodology (1 day)

• Nurture development of continuous improvement leadership behavior, KPI visual management, practical problem solving and value stream mapping to deploy in daily activities.   • Gain knowledge of continuous improvement tools and techniques to drive significant performance improvement.  

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Lean Visual Management and Flow
(1 day)

• Improve organizational performance through connecting and aligning organizational vision, core values, goals and culture with other management systems, work processes, workplace elements, and stakeholders.   • Develop information boards to enable co workers visualize the core KPIs performance and actions need to be taken for    improvement.  

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Bringing out the best – Productivity Improvement ( 2 days)

• Able to define and understand the concept of productivity improvement.   • Able to use the gap analysis to identify the gap between the business/organization’s performance and it’s required and/or expected performance.   • Understand how to use the gap analysis to identify the current performance and the future

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8 QC tools
(3 days)

• Understanding the concept and importance of quality standards.   • Undertake a professional application of knowledge and information tools in order to effect improvements in organizational problem contexts.   • Able to use a set of graphical techniques identified as being most helpful in troubleshooting issues related to quality.

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Fishbone diagram
(2 days)

• Analyze process dispersion with this simple, visual tool, whereby the resulting diagram illustrates the main causes and sub-causes leading to an effect.   • Use the fishbone diagram to identify as many possible causes for an effect or problem and to immediately sort’s ideas into useful categories by using

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Basic analytical skill for manager / team leaders
(2 days)

• Able to use the basic analytical skills to analyse problems at hand, providing effective solutions.   • Understanding the concept of analytical skill as the ability to visualize, articulate, conceptualize or solve both complex and uncomplicated problems by making decisions that are sensible given the available information.   •

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Rapid Improvement Events
(3 days)

• Grasp the concept of identifying and removing the “extra” from processes and return them to efficiency.   • Understand the basic approach to facilitating the Rapid Improvement Event.   • Understand the 3 stages involved in Rapid Improvement Event.   • Understand how to use tools and techniques to

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Cost of poor quality (COPQ)
(1 day)

• Understand the concept of cost of poor quality (COPQ) or poor quality costs (PQC), as the costs that would disappear if systems, processes, and products were perfect.   • Able to use the concept of quality costs as a tool for quality improvement.  

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Practical problem solving (8D method)
(3 days)

• Work through a structured problem-solving process.   • Able to define the problem.   • Clearly define the root cause of the problem.   • Develop and implement corrective actions.   • Stimulate innovation in workplace.   • Able to follow the stages of decision making and problem solving

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Lean Facilitator
(3 days)

• Capable to develop the skills to successfully facilitate improvement projects and manage a Lean program across your organisation.   • Able to understand the key elements for achieving sustainable and continuous improvement.   • Learn about the foundation improvement tools and techniques.   • Transform leadership into effective continuous

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Leading Lean Kaizen Events
(2-3 days)

• Able to learn about Lean Leadership paradigms.   • Able to identifying the Lean wastes.   • The power of effective gemba walking.   • Capable to implement an ongoing process improvements.   • Able to learn how to develop and implement key performance measurements (KPI).   • Learn

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Six Sigma Champion
(1 -2 days)

• Able to identify, prioritize and select projects.   • Capable to identify, characterize and measure the Cost of Poor Quality.   • Able to drive change in the organization.   • Prioritize significant outputs and quantify the level of performance to requirements.   • Identify inputs and their relationship

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Lean facilitator/lean champion
(2 days)

• Capable to lead a team in lean principles and their benefits.   • Lead a team in identifying customer value.   • Able to lead a team in recognising and reducing wastes.   • Able to identify the areas for improvement and plan solutions.   • Communicate effective plans

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A problem solving technique
(3 days)

• Able to identify and define central and secondary problems.   • Select and use appropriate concepts and methods from a variety of disciplines to solve problems effectively and creatively.   • Able to identify and use appropriate technology to research, solve, and present solutions to problems.   • Learn the

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Cross-Functional Team Management Skills for Managers (2 days)

• Proactively seek out problems and opportunities in the work environment.   • Apply 8_Step Creative Problem Solving & Decision Making Process.   • Apply key thinking skills that drive creativity and innovation.   • Apply process skills to creative brainstorming, problem solving and process improvement.   • General creative

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Lean Office
(2 days)

• Why Lean Office?   • The 8 Types of Waste in the Office.   • Mapping a Value Stream in the Office.   • Create a Current and/or Future State Process Map.   • 5S for the Office.   • Benefits of 5S for the Office.   • The

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Lean-Kaizen for Cross-Functional Process Improvement (2 days)

• Lean and Kaizen: An Overview.   • Defining Value – Eliminating Non-Value-Added (NVA) Activities.   • 8 Wastes in the Office, Service, and Technical Environment.   • Current State Documentation and Analysis Options.   • Metrics-Based Process Mapping (MBPM)   • Differences between MBPM and Value Stream Mapping (VSM)

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Speed Reading, Memory Power & Visual Thinking Skills (2 days)

• Overcome limiting beliefs that block your ability to read faster and better.   • Learn how to break old reading habits.   • Improve mental focus & concentration and build mental stamina.   • Apply specific techniques to improve reading speed and comprehension.   • Create Whole-Brain Visual Thinking

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How to Prevent Lean Implementation Failures
(1 day)

• 10 Reasons Why Failures Occur.   • Reason #1: Lack of Top Management Support   • Reason #2: Lack of Communication   • Reason #3: Lack of Middle Management/Supervisor Buy-in   • Reason #4: Not understanding that this is about your people   • Reason #5: Lack of Customer

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Emotional Intelligence (EQ) at the Workplace
(2 days)

• Apply Emotional Intelligence (EQ) for developing “People Smart” strategies.   • Use tools and strategies for assessing individual and organizational strengths and opportunities for improvement.   • Use the core skills needed to enhance your Emotional Intelligence at Work.   • Apply 2 “Think Smart” strategies to enhance self-awareness

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How to Measure Training Results and ROI
(2 days)

• Develop objectives for and develop and implement an evaluation plan for a specific training program.   • Select appropriate data-collection methods for assessing impact.   • Utilise appropriate methods to isolate the effects of the training.   • Utilise appropriate methods to convert hard and soft data to monetary

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Project Management Made Easy
(2 days)

• Define a project, project management and its purpose.   • Build a Work Breakdown Structure (WBS) to achieve project goal.   • Create an Activity Network Diagram (AND) to sequence the activities.   • Determine the Critical Path and project duration.   • Develop project schedules using a Gantt

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