For product or service industries, listening to customers feedback is critical to understand how the outcome meets market requirement. This course covers the basics types of customer, details of VOC and establishing CTQ

  • Define the meaning of the Voice of the Customer
  • Identify types of customers
  • Understand types of VOC
  • Establishing CTQ

This course is designed for those who likes to understand techniques to collect customer feedback.

  • Able to define VOC
  • Ability to differentiate types of VOC
  • Skilled to convert VOC to CTQ

In stock

Total $ 5.00