Project Title

Reduce Project Go-Live Delays due to Print Shop Engagement.

Goal 

Reduce project/enhancement go live date delay due to late engagement to Print Shop from averagely 3 projects/enhancements monthly to one.

Non-Financial Benefits

  1. Reduce project delay due to late engagement.
  2. Better engagement with Print Shop and no more last minute request
  3. Reduce/Eliminate production issue, by create more awareness and formal process to ensure business user, technology team to engage Print Shop as part of the project scope

Project Title

Reduction in TAT spend on ACBS transaction

Goal 

Reduce turn around time for payments made to the old account from 5 days to 1 day

Non-Financial Benefits

  1. Reduces time taken per transaction for monitoring.
  2. Better processing platform for booking, management and reporting which makes easy for all
  3. ACBS offers a wide range of functional, operational and risk control benefits

Project Title

Improve TAT of Dividend Transfer Process.

Goal 

To improve dividend transfer to customer account TAT from 55 days to 20 days.

Non-Financial Benefits

  1. Less complain from customer / branches
  2. Improve team efficiency
  3. Work life balance

Project Title

Improve TAT of Monthly Bondholdings Reconciliation

Goal 

Reduce the turnaround time for reconciliation from > 6 hours to < 45 minutes.

Non-Financial Benefits

  1. Better allocation resourses.
  2. Reduce manual efforts and human errors.

Project Title

Improvement on TAT for issuance of Operating Manual (DOI)

Goal 

Reduce TAT for DOI Processing by 25% by Nov 2015

Non-Financial Benefits

  1. More value added time to re-engineer the processes for Liabilities Operations in CPC and GSSC KL.
  2. Quality of DOIs improved.
  3. DOIs ready/published before implementation

Project Title

Centralizing 3 UAE, SG and HK countries operation in to one Virtual Hub.

Goal 

Reduce of working hours from 11 hours to standard 9 hours

Non-Financial Benefits

  1. Work life balance working hours within 9 hours
  2. Staff have been cross trained for all 3 countries

Project Title

Standardization of SOD & EOD process for GSSCKL.

Goal 

To reduce the cumulative monthly weighted volume (time spent) for EOD process by 50%

Non-Financial Benefits

  1. SOD & EOD reports are standardized across CMS.
  2. Reduced manual intervention in overall process.
  3. Accurate and timely reporting.
  4. Management can monitor, manage and take timely decision based on SOD & EOD.

Project Title

Implementation of the Virtual Hub for ITT HK, SG & UAE (CMS).

Goal 

To improve Staff Utilization from 80 to 100% by August 2015

Financial Benefits

  1. Achieve 4 FTE Savings which transalate to Financial Savings of USD 620 000

Non-Financial Benefits

  1. Staff utilization increased by 20% (at least).
  2. Increased work life balance. (Less working hours).

Project Title

Achieve 50:50 of split process of Cash China between KL and TJ Hub respectively

Goal 

Increase BAU load sharing volume of China Cash from 30/70% (between KL and TJ Hub respectively) to 50/50% by December 2015.

Financial Benefits

  1. Achieve 20 FTE Savings which transalate to Financial Savings of USD 124 000

Non-Financial Benefits

  1. Cross skilling apply between KL and TJ hub.
  2. Time saving in conducting cross skill training before BCP/Meltdown scenario.
  3. Adequate capacity at KL Hub to take up 100% of the transaction volume during BCP.

Project Title

To improve the TAT and productivity of CRC China and Taiwan staff

Goal 

To improve productivity for maker and checker in CRC China and Taiwan team within the range of minimum 110% and maximum 140% by target date 09/09/2015.

Non-Financial Benefits

  1. Increase productivity of CRC China and Taiwan team.  
  2. Reduce backlog or nil backlog.
  3. Met as per SLA.
  4. Utilize the manpower effeciency.