Shared Service

Project Title

Centralizing 3 UAE, SG and HK countries operation in to one Virtual Hub.

Goal 

Reduce of working hours from 11 hours to standard 9 hours

Non-Financial Benefits

1. Work life balance working hours within 9 hours
2. Staff have been cross trained for all 3 countries

Project Title

Standardization of SOD & EOD process for GSSCKL.

Goal 

To reduce the cumulative monthly weighted volume (time spent) for EOD process by 50%

Non-Financial Benefits

1. SOD & EOD reports are standardized across CMS.
2. Reduced manual intervention in overall process.
3. Accurate and timely reporting.
4. Management can monitor, manage and take timely decision based on SOD & EOD.

Project Title

Implementation of the Virtual Hub for ITT HK, SG & UAE (CMS).

Goal 

To improve Staff Utilization from 80 to 100% by August 2015

Financial Benefits

1. Achieve 4 FTE Savings which transalate to Financial Savings of USD 620 000

Non-Financial Benefits

1. Staff utilization increased by 20% (at least).
2. Increased work life balance. (Less working hours).

Project Title

Achieve 50:50 of split process of Cash China between KL and TJ Hub respectively

Goal 

Increase BAU load sharing volume of China Cash from 30/70% (between KL and TJ Hub respectively) to 50/50% by December 2015.

Financial Benefits

1. Achieve 20 FTE Savings which transalate to Financial Savings of USD 124 000

Non-Financial Benefits

1. Cross skilling apply between KL and TJ hub.
2. Time saving in conducting cross skill training before BCP/Meltdown scenario.
3. Adequate capacity at KL Hub to take up 100% of the transaction volume during BCP.

Project Title

To improve the TAT and productivity of CRC China and Taiwan staff

Goal 

To improve productivity for maker and checker in CRC China and Taiwan team within the range of minimum 110% and maximum 140% by target date 09/09/2015.

Non-Financial Benefits

1. Increase productivity of CRC China and Taiwan team.  
2. Reduce backlog or nil backlog.
3. Met as per SLA.
4. Utilize the manpower effeciency.